Feedback from previous guests about their experience.
54%
liked the hotel and would stay again
air conditioning
helpful staff
smoking in hotel
food poisoning
5.4/10
Guest rating
Rooms
7.1
Location
5.3
Service
6.8
Dining
5.0
Guest reviews
5.4/10
based on 8 reviews
5.9
5.9/10 based on 2666 reviews
Arthur
United States,
March
2024
5.4/10
The hotel has very modern rooms with lots of tech, but unfortunately had cleanliness issues. Despite being nice and new, I experienced an issue with the AC that did not work and despite calling them numerous times, I received no response or action, leading me to check out after just 3 hours.
Rooms
6.0
The rooms are very modern and filled with tech features.
Service
7.0
The staff was kind and helpful, although they could work on their customer service practices.
Location
5.0
The hotel is in Etobicoke close to Toronto, surrounded by a light industrial park. While the access to highways like 427 and 407 is good, the location wasn't the best for reaching Toronto downtown easily, as it required a bus journey and subway ride. Buses are frequent, but the distance and commute could be inconvenient.
Dining
5.0
The options were limited, and considering the price, the quality was disappointing.
Facilities
5.0
The facilities were lacking, considering the price paid for a stay at this posh hotel in Etobicoke.
John
United Kingdom,
March
2024
5.8/10
The hotel is conveniently located in an easy-to-find area of Toronto, although near a less desirable neighborhood. The rooms are decent but not ideal due to the proximity to the lobby and parking lot, with occasional smoke smells. The service is friendly but inconsistent with mask-wearing. Dining options could be improved, especially with the breakfast quality. Overall, the value for money is acceptable, considering some drawbacks.
Rooms
7.0
The room was on the main floor with a basement view of the parking lot, close to the lobby, and occasionally smelled like smoke. Next time, I will request a room away from the elevator.
Service
7.0
The service was friendly and helpful, but there were inconsistencies in mask-wearing. They were good at providing directions for transfers and local amenities.
Location
5.0
The hotel is situated in a somewhat run-down area of Toronto, near Rexdale. It is not centrally located and is far from quality dining options, with fast food outlets being the primary choice.
Dining
5.0
The dining experience was subpar with limited options and questionable quality, such as ham in the omelets and frozen eggs in muffins. The breakfast could definitely be improved.
Facilities
The hotel lacks in dining quality and room view options.
Emma
United Kingdom,
February
2024
7.0/10
The hotel offers great value for the night with clean rooms of different sizes. The service was satisfactory, but some staff exhibited a rude and bad service attitude. The location was ideal for visiting Wonderland, although the surroundings were in a construction area. The dining experience, although decent, left a little to be desired. Overall, it was a reasonable stay with a few drawbacks.
Rooms
8.0
The rooms were clean and appeared to be of different sizes, but provided great value for the night.
Service
6.0
The service was average overall, but some staff members displayed a rude and bad service attitude.
Location
7.0
The location was ideal for going to Wonderland, despite being in a construction area that was not well kept.
Dining
7.0
The dining experience, including a cheap breakfast option with an omelet with ham, was decent but not exceptional.
Facilities
7.0
The facilities were satisfactory, but nothing stood out in particular.
George
United Kingdom,
January
2024
5.8/10
The hotel had a nice smell like pot, which was a bit suffocating due to the lack of windows, but overall, the room was fresh and clean. The service was friendly and accommodating, although they walked into my room without knocking. The location, although pretty, was not perfectly clean. The dining experience was terrible and gave everyone stomachaches, although the traditional Italian dishes were enjoyable.
Rooms
7.0
The room was fresh and clean, but the lack of a window made it feel suffocating at times.
Service
8.0
The staff was kind, helpful, and respectful, but there was an incident of entering the room without knocking.
Location
6.0
The location was pretty but not perfectly clean, situated in the back delivery alley behind a strip mall.
Dining
5.0
The dining experience gave me and everyone stomachaches, although the traditional Italian dishes were enjoyable.
Facilities
5.0
Limited details provided.
Fred
United Kingdom,
December
2023
5.0/10
The hotel's rooms were fantastic, but definitely needed blackout curtains as the light was shining in all night. There were cleanliness issues and inconvenience getting there without a car. Additionally, there were people smoking marijuana in the hotel, and the breakfast gave us food poisoning. Our room was very bright at night due to the skylight and facing the lobby, although the air-conditioning was great.
Rooms
7.0
The rooms were fantastic, but needed blackout curtains. Despite cleanliness issues and brightness, the air-conditioning was great.
Service
5.0
The service won't tell you until check out time, which was frustrating. However, the staff was very helpful despite one individual being rude. The check-in process was slow.
Location
5.0
The location was out of town quite a bit, and the room didn't match the pictures. It had decent highway access but was surrounded by run-down businesses.
Dining
5.0
This setup seemed questionable compared to other hotels.
Facilities
5.0
air conditioning
smoking in hotel
Billy
United Kingdom,
September
2023
5.2/10
The hotel was really bright even at night because of the skylight and our window facing the lobby. The rooms stayed a good temperature the whole time. However, the location is a bit more industrial without much around it. The dining experience was purely in a brown take-out bag.
Rooms
8.0
The room was bright even at night with the skylight and lobby-facing window. It stayed a comfortable temperature throughout. There was a slight smell of cigarettes lingering.
Service
9.0
The service was great, and special thanks to Chandran for being so helpful and friendly. They assisted me with restaurant recommendations, bus connections, and train connections.
Location
5.0
The location is a bit more industrial and not very convenient, especially for public transport to downtown Toronto. The area near Rexdale is not desirable, and there are limited enjoyable activities nearby.
Dining
5.0
The dining experience was not exactly breakfast; it came in a brown paper bag stapled shut, so you couldn't see inside. Limited vegetarian food options.
Facilities
5.0
bright rooms
industrial location
Edward
United States,
April
2023
6.6/10
The hotel has a convenient location in Toronto, making it easy to find, but the cleanliness could be improved despite pleasant stays. The dining experience was lacking, with cold breakfast options. The service was friendly, and the staff was accommodating. However, there were some issues with the stained chair in the room and accessibility to certain floors without an elevator.
Rooms
7.0
The rooms were clean, but there was staining on the little chair, and the accessibility to certain floors without an elevator was inconvenient.
Service
8.0
The staff was friendly and accommodating.
Location
7.0
The location in Toronto is convenient and easy to find.
Dining
5.0
The breakfast options were disappointing and cold, requiring self-preparation.
Facilities
6.0
The facilities were satisfactory, but cleanliness and accessibility could be improved.
Horace
United Kingdom,
April
2023
5.0/10
The hotel offers clean and good rooms, but the service was not up to par. The location is lacking in convenience, and the dining experience was subpar. However, the facilities are decent considering the price.
Rooms
7.0
The rooms were really good and clean, but they smelled like guests were smoking. The spacious bathroom was a plus.
Service
5.0
The service wasn't very friendly, and I was surprised when they walked into my room without knocking while I was with my boyfriend. However, the housekeeping staff were more attentive than the receptionist and manager.
Location
5.0
The location was not very convenient, especially for those reliant on public transport. It seemed a bit industrial with not much around. However, it was good for those interested in cannabis.
Dining
5.0
The dining options were not good, and the bag with a muffin, juice, and yogurt felt like a scam. The portions were not sufficient for guests.
Facilities
5.0
The facilities were lacking, and the face sink in the bathroom was defective. However, they did offer a 15% discount for the disappointing experience.
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